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ITIL 4 Foundation Exam Sample Questions (Q106-Q111):

NEW QUESTION # 106
Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A. Change enablement
B. Problem management
C. Service level management
D. Service request management

Answer: C

NEW QUESTION # 107
Which is an important principle of communication in service operation?

A. Information should always be communicated
B. It is stored in the configuration management system
C. It has an intended purpose or a resultant action
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D. Meetings are always the best method of communication

Answer: C

NEW QUESTION # 108
What is defined as an unplanned interruption or reduction in the quality of a service?

A. A change
B. A problem
C. An event
D. An incident

Answer: D

NEW QUESTION # 109
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A. Partners and suppliers
B. Organizations and people
C. Information and technology
D. Value streams and processes

Answer: C

Explanation:
This includes the information and technology needed to deliver services (servers, storage, networks, databases, etc.) as well as the information and technology needed to manage those services (ITSM tools, knowledge bases, configuration information, etc.).
https://www.sysaid.com/blog/entry/everything-you-officially-need-to-know-about-itil-4

NEW QUESTION # 110
Which function is responsible for the management of a data centre?

A. Facilities management
B. Application management
C. Service desk
D. Technical management

Answer: A

Explanation:
Explanation
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NEW QUESTION # 111
......

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